Shipping policy

Body Support Solutions

At Body Support Solutions, we aim to make your shopping experience simple, reliable, and stress-free. Our products are carefully sourced to help improve comfort, mobility, and everyday wellbeing.

Below you’ll find details about how we process and deliver your order.

Order Processing

Once you place an order, our team begins preparing it for dispatch.

  • Orders are typically processed within 1–3 business days
  • Orders are processed Monday to Friday, excluding Australian public holidays
  • You will receive a confirmation email once your order has been successfully placed

Once your order has been shipped, you will receive tracking information where available.

Delivery Timeframes

Because some of our products are shipped directly from trusted suppliers, delivery times can vary.

Typical delivery times are:

  • Australia: 7–14 business days
  • In some cases, delivery may take up to 21 business days depending on supplier location and demand.

We always aim to deliver your order as quickly as possible and appreciate your patience.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and product.

From time to time we may offer free shipping promotions, which will be clearly displayed on our website.

Tracking Your Order

Where tracking is available, we will send tracking details once your order has been dispatched.

If you have not received tracking information within a few days of ordering, please contact us and we’ll happily check on your order.

Delivery Delays

Occasionally delays may occur due to:

  • High demand
  • Courier delays
  • Customs processing
  • Public holidays or extreme weather

If your order is significantly delayed, please reach out and our team will help investigate and resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order.

If an incorrect address is provided, we may not be able to redirect the shipment once it has been dispatched.

Questions About Shipping

If you have any questions about delivery or need help with an order, our team is always here to help.