Shipping policy

At Body Support Solutions, we want your shopping experience to be simple, transparent and reliable. This policy explains how we process orders, how long delivery takes, and what to do if something goes wrong. If you have any questions, you can reach us any time using the details at the bottom of this page.

Where We Ship

We currently ship to addresses within Australia only. All prices are shown in Australian Dollars (AUD).

How Our Products Are Shipped

Body Support Solutions works with a network of trusted local and overseas suppliers to bring you quality products at fair prices. This means some items are dispatched from within Australia, while others are shipped directly from our suppliers overseas. Because of this, delivery times can vary depending on the product and where it ships from. We show estimated delivery times below and, where relevant, on individual product pages so you always know what to expect before you buy.

Order Processing

Orders are processed Monday to Friday, excluding Australian public holidays.
Most orders are processed within 1–3 business days of being placed.
You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it has been dispatched (where tracking is available).

Please note that order processing time is separate from delivery time.

Delivery Timeframes

Estimated total delivery times (processing + transit) are:

Australia-wide: 7–14 business days for most orders.
In some cases, delivery may take up to 21 business days, depending on the supplier location, product availability and demand.

These timeframes are estimates and are not guaranteed. We work hard to dispatch every order as quickly as possible and appreciate your patience if a delivery takes a little longer than expected.

Shipping Costs

Shipping costs (if any) are calculated and displayed at checkout before you pay, based on your delivery location and the items in your cart. From time to time we run free shipping promotions, which are clearly shown on our website when active.

Tracking Your Order

Where tracking is available, we'll email your tracking number once your order has been dispatched. It can take a couple of days for tracking to become active after dispatch. If you haven't received tracking information within a few days of ordering, please contact us and we'll check on your order for you.

Delivery Delays

Occasionally, delays can happen for reasons outside our control, including:

High order demand
Courier or postal delays
Customs or border processing (for items shipped from overseas)
Public holidays or extreme weather

If your order is significantly delayed beyond the estimated timeframe, please reach out and our team will help investigate and resolve it.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. If an incorrect or incomplete address is provided, we may be unable to redirect or recover the parcel once it has been dispatched. If you notice a mistake, contact us as soon as possible and we'll do our best to help before the order ships.

Lost or Undelivered Parcels

If your tracking shows no movement for an extended period, or your parcel is marked as delivered but you haven't received it, please contact us. We'll work with the courier or supplier to locate your order and, where appropriate, arrange a replacement or refund in line with our Refund Policy and your rights under the Australian Consumer Law.

Damaged Items in Transit

If your order arrives damaged, please contact us within a reasonable time and include photos of the item and packaging. We'll arrange a replacement, repair or refund as appropriate. See our Refund Policy for full details.