Privacy policy

Last updated: 11 July 2026

Body Support Solutions (ABN 60 143 150 859) ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Body Support Solutions is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. It does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:

Contact details including your name, billing address, shipping address, phone number, and email address.
Financial information including payment card information, financial account information, transaction details, form of payment, and payment confirmation. Full card numbers are processed by our payment providers, not stored by us.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you provide when you contact us, for example a customer support enquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you create an account, use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services from your device when you use our website, including through cookies and similar technologies.
From our service providers when we engage them to enable certain technology or to collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Provide, tailor and improve the Services. To perform our contract with you, process payments, fulfil and ship your orders, manage your account, remember your preferences, process returns and exchanges, enable reviews, provide a customised shopping experience, and improve the Services.
Marketing and advertising. To send you marketing and promotional communications by email, text message or post (where you have not opted out), and to show you online advertisements, including based on items you have viewed, purchased or added to your cart.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate and act on possible fraudulent, illegal or malicious activity.
Communicating with you. To provide customer support, respond to your enquiries, and maintain our business relationship with you.
Legal reasons. To comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

With Shopify, vendors, suppliers and other third parties who perform services on our behalf (such as IT and website hosting, payment processing, order fulfilment and shipping, data analytics, customer support, and cloud storage).
With business and marketing partners to provide marketing services and advertise to you. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you for targeted advertising.
When you direct, request or otherwise consent to disclosure, such as to ship your order or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger, sale or insolvency; to comply with legal obligations; to enforce our terms or policies; and to protect the rights, property or safety of our users, ourselves or others.

Overseas Disclosure

Because some of our products are fulfilled by suppliers located outside Australia, and because our platform (Shopify) and some service providers are located overseas, your personal information (such as your name and shipping address) may be disclosed to, stored or processed in countries other than Australia, including the United States and other countries where our providers or suppliers operate. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of that personal information. To learn more, see the Shopify Consumer Privacy Policy and, depending on where you live, the Shopify Privacy Portal.

Cookies and Tracking

We use cookies and similar technologies to operate and improve the Services, remember your preferences, understand how the Services are used, and support marketing and advertising. You can usually control cookies through your browser settings. Disabling some cookies may affect how the Services function.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow links to sites not controlled by us, please review their privacy and security policies. We are not responsible for the privacy or security of those sites, or the accuracy of information found on them. Our inclusion of a link does not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us using the details below and we will delete it.

Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend you do not use unsecure channels to send us sensitive information.

We keep your personal information only for as long as we need it — for example to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Access. You may request access to the personal information we hold about you.
Correction. You may request that we correct inaccurate or incomplete personal information.
Deletion. You may request that we delete personal information we hold about you.
Portability. You may request a copy of certain personal information, and that we transfer it to a third party, where applicable.
Marketing preferences. You can opt out of promotional emails at any time using the unsubscribe link in our emails. Even if you opt out, we may still send you non-promotional messages about your account or orders.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before actioning your request. We will not discriminate against you for exercising your rights, and we will respond within the timeframes required by law.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first using the details below and we will work to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date above.